Terms & Conditions

Privacy Policy & Terms of Service

This Terms & Conditions and Privacy Policy (“Policy”) describes how Apex International Transportation, Inc. and its subsidiaries and affiliates (collectively, “Apex International Transportation,” “we,” “us,” or “our”) collect, use, store, and share your information. This Policy applies to information we collect from or about you:

• When you access or use our mobile applications, websites, or products and/or services;
• When you communicate with us in any manner, including by email, telephone, and/or in person; and
• From third-party sources.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.

SMS Terms of Service

Visit Privacy Policy for our privacy policy and Terms of Service.

SMS Consent Communication

If you have consented to receive text messages from Apex International Transportation, you may receive text messages related to:

• Booking confirmations and itinerary details
• Reservation reminders and schedule updates
• Driver arrival notifications and real-time ride status
• Account notifications and billing summaries
• Customer service follow-up and support

Example Message

Opt-In Method

Customers will opt in for SMS messaging from Apex International Transportation through www.apexlimola.com or by providing their mobile number at the time of booking or account registration.

This agreement for SMS will not be shared with third parties for marketing purposes. Phone numbers obtained as part of the SMS consent process will not be shared with any third party or affiliate for marketing purposes.

Opt-Out

Customers will be able to opt out of SMS messaging from Apex International Transportation at any time by replying STOP to any received SMS message. Once opted out, they will receive no further SMS communication from us.

Customers can opt back in at any time by replying START or by updating their preferences at www.apexlimola.com.

Message Frequency

Message frequency may vary. The number of SMS messages you receive will depend on your reservation activity, account settings, and any active service communications. You will typically receive messages in connection with active bookings or account events.

Potential Fees for SMS Messaging

Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally. Message and data rates may apply. Please check with your mobile carrier for details on applicable charges.

What Information Do We Collect?

Depending upon how you interact with our websites, applications, or services, how you communicate with us, or our interactions with third parties, we may collect the following categories of information:

• Direct identifiers — including your name, alias, online identifier, IP address, username and password, email and postal address, account name and number, and government ID numbers.
• Related identifiers — including your date of birth, financial information, insurance policy number, and license plate information.
• Physical characteristics — including protected characteristics under federal and state law, such as age, sex, race, and ethnicity.
• Commercial information — including records of products or services purchased, obtained, or considered, and other purchasing and travel histories.
• Internet or electronic network activity — including browser type, operating system, device type, page response time, and download errors.
• Geolocation data — such as your zip code, time zone, and pickup/dropoff location data.
• Audio, electronic, and visual information — including telephone recordings and electronic communication records.
• Professional or employment-related information — such as work history, salary history, and education history, where applicable.

How Do We Collect Your Information?

We collect your information in three ways:

Directly From You

• Information you provide by filling out forms in person or electronically through our websites or applications, including at the time of registering for a service;
• Information you provide when you access or use our services;
• Records and copies of your correspondence (e.g., email address) if you contact us;
• Your responses to surveys or feedback requests;
• Details of transactions you carry out through our websites and the fulfillment of your bookings.

Automatically

• Details of your visits to our websites, including traffic data, location data, logs, and other communication data;
• Information about your computer and mobile device, including your IP address, operating system, and browser type;
• Interactivity with email communications, including opening, navigating, and click-through information.

From Third Parties

• Data analytics providers for statistical data about your activity on our websites;
• Social media networks for certain profile information;
• Third-party service providers including internet service providers and fraud prevention services;
• Public sources, including local, state, and federal government agencies.

How Do We Use Your Information?

We use the information outlined above for a variety of business and commercial purposes, including but not limited to:

• Providing our websites, applications, and transportation services to you;
• Processing bookings, payments, and service requests;
• Operating and maintaining our websites and applications;
• Responding to your requests, feedback, or inquiries;
• Complying with applicable laws, regulations, and legal requirements;
• Protecting and enforcing your rights and the rights of other users against unlawful activity, including identity theft and fraud;
• Handling claims and managing your account;
• Evaluating and improving our business operations and services;
• Providing you with information and communications about services and promotions that may interest you;
• Delivering content tailored to your interests and measuring the effectiveness of our communications.

How Do We Share Your Information?

SMS opt-in and phone numbers for the purpose of SMS will not be shared with third parties or affiliates for marketing purposes.

We do not sell your personal information. We may, however, disclose or share information in the following circumstances:

• With your consent. We may disclose or share your information with your explicit consent.
• In a business transfer. We may disclose information as part of a corporate transaction such as a merger, acquisition, or sale of company assets.
• To non-affiliated third parties. We may share information with third parties who assist us with internet services, advertising, data analytics, billing, customer service, auditing, and marketing, as well as to identify and repair errors on our websites or protect against fraudulent activity.
• To subsidiaries and affiliates. We may share information with our subsidiaries and affiliates to facilitate your use of our services and ensure smooth operations.
• For legal process and protection. We may disclose information to satisfy any law, regulation, legal process, or governmental request, or where we have a good-faith belief that disclosure is necessary to protect our rights, interests, or safety, or that of others.

Links to Third-Party Sites

Our websites and applications may contain links to third-party websites and services. Please note that these links are provided for your convenience and information, and those websites and services may operate independently from us and have their own privacy policies or notices, which we suggest you review. This Policy applies to our websites and applications only, and we do not accept any responsibility or liability for the policies or practices of any third parties.

Third-Party Tracking / Do Not Track

Our websites and applications may, from time to time, collect information about your online activities over time and across our different websites and applications. When you use our websites, third parties may also collect information about your online activities across different internet websites, online services, and applications.

Some browsers support a “Do Not Track” feature, which is intended to signal to websites that you do not wish to be tracked across different websites. Our websites do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal.

Social Media Integration

Our websites and applications may contain links to and from social media platforms. You may choose to connect with us through a social media platform such as Facebook, Instagram, or LinkedIn. When you do, we may collect additional information from or about you through the social media platform. Please be advised that social media platforms also collect information about you. We do not control the collection, use, and sharing practices of social media platforms and encourage you to review their policies before use.

How Do We Store and Protect Your Information?

Although no system can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in alignment with all applicable laws and regulations, appropriate to the sensitivity of your information.

How Long Do We Keep Your Information?

We keep your information for as long as necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to the nature of the information subject to disposal.

Cookies and Related Technology

We may use cookies (browser and flash), beacons, pixel tags, scripts, and other similar technologies to support the functionality of our websites and services. These technologies provide a better experience when you use our websites and allow us to improve our services. We may also use analytic software such as Google Analytics to better understand how our websites function on your devices.

Browser Cookies

A browser cookie is a small file placed on the hard drive of your computer. You may set your browser to refuse or disable all or some browser cookies. However, if you refuse all browser cookies, you may be unable to access certain features of our websites.

Beacons

Our websites and emails may contain small electronic files known as web beacons (also referred to as clear GIFs or pixel tags) that permit us to count users who have visited pages or opened emails, and for other website-related statistics.

Your Choices

Most browsers provide ways to control cookie behavior. You may also visit the following resources to manage your preferences:

• networkadvertising.org
• optout.aboutads.info
• youradchoices.com
• aboutcookies.org

Your Choices & Privacy Rights

We provide you the ability to exercise certain controls and choices regarding our collection, use, storage, and sharing of your information:

• Right of Correction. You may submit a request that we correct or update the information we have about you.
• Right to Know. If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you in the preceding 12 months. To submit such a request, call us at 877-427-1777 or email us.
• Right to Delete. If you are a California resident, you have the right to request deletion of your personal information, subject to appropriate legal exceptions. To submit a request, call us at 877-427-1777.
• Right to Change Preferences. You may change your choices for subscriptions, newsletters, and alerts at any time.
• Right to Unsubscribe. You may choose whether you want to receive marketing and advertising communications from us by emailing us at info@apexlimola.com.
• Right to Control Advertising and Online Tracking. You have the right to control how your information is tracked online as described in the Cookies section above.
• Right of Non-Discrimination. Apex International Transportation will not discriminate against you in any way if you choose to exercise your rights under this section.

Children

Our websites and services are not intended for children under the age of 18. We do not knowingly collect the information of children for any reason.

International Jurisdictions

Our websites and services are hosted and offered in the United States of America and are subject to US federal, state, and local law. If you are accessing our websites or services from another country, please be advised that you may be transferring your information to us in the US, and you consent to that transfer and use of your information in accordance with this Policy.

Changes to Our Policy

We may change this Policy from time to time. Any and all changes will be reflected on this page, and where appropriate, provided by another electronic method. The effective date will be stated at the top of this Policy. We encourage you to regularly check this page for any changes.

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